The satisfaction of our customers is our priority. Moinat SA guarantees a high quality service and products. Also for any problem or suggestion, do not hesitate to contact us.
These general conditions apply to all sales concluded through the website www.moinat.ch. By accepting these conditions the buyer expressly declares to have understood them, in particular with regard to the final provisions.
Moinat SA makes every effort to ensure that the products appearing on the site are available. However, it may happen that a product is exhausted before updating the site. In this case we thank you to indicate, in response to the automatic message that you receive, if you want to be informed of the new availability of the product or if you give it up. This provision can not apply to the products of the Unique or Limited Series lines by definition.
It is possible that a product has a defect despite the many quality checks made before shipping. In this case you just have to return it with the delivery note in its original packaging. We will refund you in full upon receipt of the package. We thank you to keep the proof that you receive free from the post office when shipping a package because, in case of loss of the package, we can not take into account your return order only against presentation of this proof.
For any order the shipping costs will be calculated and confirmed by e-mail. The ordered products are dispatched on the working day following receipt of payment. For small items, the delivery is made by Swiss Post in signature package and, according to the choice of the buyer, in PostPac Economy or PostPac Priority. For any bulky object delivery will be made by us.
Any delivery abroad will be subject to customs fees that are the responsibility of the customer. VAT (Value Added Tax) Switzerland is deducted automatically, the VAT of the country of destination is the responsibility of the customer and invoiced by the authorities of the country.
The prices displayed on the site are net and indicated in Swiss francs excluding participation in postage and packing. Moinat SA reserves the right to modify the prices at any time on the understanding that the prices entered on the order confirmation are authentic, even if there is an increase between the date of order and the date of delivery of the goods. Used furniture and objects are sold in the state. Any restoration or restoration is extra.
The price is payable in full upon order. The buyer can choose between bank transfer, payment by PostFinance Card and credit card or PayPal.
Moinat SA keeps available products ordered 10 working days from the date of the order. If the prepayment has not been made within this period, the order is canceled and the product is no longer booked.
Moinat SA does not have access to the credit card data of the buyer.
The customer has a period of 10 days from the receipt of the package to dispute the defective products in relation to the order, after obtaining confirmation from the administration of Moinat SA. After this period, the delivered products will be considered compliant and accepted by the customer, and Moinat SA reserves the right to refuse the exchange, have, or refund. Only unused products, in perfect condition and returned in their original packaging intact, may be taken back.
For the return of defective item the costs are borne by Moinat SA provided that Moinat SA deems the product defective.
In case of misuse or deterioration of the product no exchange will be possible.
The buyer certifies that all the information he has provided is accurate, that he is of age and has the right and the power to order the goods.
Any possible dispute would be handled exclusively by the competent courts of the canton of Vaud or Geneva if no resolution could be found by direct contact.
Swiss law is exclusively applicable for all matters relating to this contract and its execution.
These conditions are subject to change without notice and at any time.
CHARTER OF PRIVACY AND PROTECTION OF PERSONAL DATA
The company Moinat SA attaches great importance to the management and protection of your personal data and strives to put all means for the proper processing and protection of your personal data.
This charter is intended to inform you of the means implemented to collect, process and protect your personal data in accordance with national and European laws and regulations on the protection of personal data.
Definition and nature of personal data
When you register and / or use the site www.moinat.ch, we may ask you to provide us with personal data.
The term "personal data" (hereinafter referred to as "data") means information that identifies a person directly or indirectly, which includes, but is not limited to, your name. (s), first name (s), telephone number (s), electronic address (es), identifier.
Processing of personal data, basis and purpose of the processing
In general, the company undertakes to make its best efforts to ensure that your personal data:
obtained and processed fairly and lawfully.
are collected for specified, legitimate purposes and used in accordance with those purposes in an appropriate, relevant and not excessive manner in relation to those purposes.
you are accessible so that you can exercise your rights of access, rectification and deletion of your data. You may also object, for legitimate reasons, to the use of your data and, to the extent applicable, to obtain portability. You also have the right to give instructions on the fate of your data after your death.
kept in accordance with the aims pursued.
be subject to precautions to ensure their safety in order to prevent them from being damaged, modified, destroyed without your knowledge or communicated to unauthorized third parties.
The purposes for which your data are collected may, depending on the scope of your consent and the data provided, be as follows:
- Respond to your requests,
- Manage your access to certain services accessible on the site,
- Process your orders and / or subscriptions,
- Inform you about the evolution of our products and services, our special offers,
- Send you our newsletter,
- to inform you of important changes in the functioning of our site or the functioning of your account,
- Prevent fraud, illegal or unethical behavior and respect our contractual, legal and regulatory obligations.
The data essential to the Company to fulfill the purposes described above are indicated by an asterisk or any other distinctive visual sign (eg grayed out, in bold ...) in the various forms, messages and pages of the sites. If you do not fill in these mandatory fields, the Company will not be able to answer your requests and / or provide you with the requested services. Other information is optional and allows us to know you better and to improve our communications and services to you.
The controller of personal data collected on the Company's sites is Moinat SA.
To exercise your various rights (right of access, rectification, deletion and limitation of treatment for legitimate reasons) on your personal data you can modify your customer profile in the heading "MY ACCOUNT" or contact the person in charge of treatment of personal data by e-mail, by writing to email@example.com, or by post to the address mentioned on the site.
The personal data that will be communicated to you in the exercise of your right of access will be personal and confidential. As such, for your access request to be taken into account, you will have to attach to your request the elements necessary for your identification.
Recipients of collected data
The categories of people who will have access to your personal data are, within the limits of their respective attributions and to achieve the objectives described above, the commercial and marketing department, the IT department, the administrative services, the services in charge of the control (auditor, internal control procedures, etc.) of the Company or any other entity that replaces it as a result of an acquisition or reorganization transaction.
Some of your data may be communicated to the judicial and administrative authorities who request it, as well as to technical service providers or service providers (such as: carrier, payment platform, Third Party Trust, etc.), provided that the third party provider, contractually bound to the company, is not authorized to use the data provided for purposes other than those of the mission for which they are entrusted to it and / or for the sole purpose of providing the service.
In the event that your data must be communicated to a recipient located outside the European Union for the provision of our services (carrier, payment platform, Third Party Trust ...), this transfer will be made with the appropriate guarantees, particularly contractual. , in accordance with the regulations applicable to the protection of personal data.
Shelf life of personal data
Your personal data will be kept for the time necessary to manage our professional relationship with you or, as regards the prospecting operations, the time during which your data are necessary for the realization of these.
We also keep your personal data during the retention period provided by law, especially in civil and commercial matters, and / or until the end of the final decision in case of legal proceedings.
At the end of these periods, the Company may contact you again to find out if you wish to continue receiving communications regarding offers, news and events concerning the Company.
Beyond this period, they may be kept for exclusively historical, scientific or statistical purposes and may not give rise to any other exploitation of any kind.
Your personal data will also be destroyed within a maximum of 30 days from your unsubscription request.
Security of your data
The company protects your personal data by implementing security measures to protect your personal data against unauthorized access, misuse, disclosure, loss and destruction.
However, it is your responsibility to make sure that the computer you are using is properly secured and protected against malicious programs such as Trojans and viruses. You are informed that without adequate security measures (examples: secure configuration of your web browser, update antivirus programs, firewall software, non-use of software from questionable sources, etc.), you run the risk that the data and passwords used to protect your data may be disclosed to unauthorized third parties.
If you wish to oppose the use of these cookies, you must go to your Internet browser and follow the procedure set up by the latter (for example on the following links or any other link replacing it: Internet Explorer, Firefox , Google Chrome, Safari).
However, if you set your browser to refuse all cookies (including essential cookies for the use of the functions), it is possible that certain essential and / or partial functions of our website may not be available to you. not available.
When you choose to communicate your personal data to the Company, you expressly consent to the collection and use of your personal data in accordance with the provisions of this policy and applicable law.
We reserve the right, in our sole discretion, to modify this Charter at any time, in whole or in part. All these changes will be effective as of the publication of the new Charter on the Site. We invite you to consult this page regularly to ensure your agreement with any modification. We may also inform you of changes to this charter by e-mail.
Updated June 04, 2018